Privacy Policy

Buck & Company respects your privacy and is committed to protecting your personal information. 

1. Information We Collect

We may collect:

  • Name

  • Email address

  • Shipping and billing address

  • Payment information (processed securely via third parties)

  • Website usage (cookies and analytics)

2. How We Use Your Information

We use your information to:

  • Process and ship orders

  • Communicate with you about your purchase

  • Improve our website and services

  • Send marketing emails (only if you opt in)

3. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Payment processors (Shopify, Stripe, PayPal)

  • Shipping carriers (USPS, UPS, FedEx)

  • Website hosting/analytics providers

5. Data Security

We take reasonable steps to protect your information, but no method is 100% secure.

6. Your Rights

You may:

  • Request access to your data

  • Request deletion of your data

  • Unsubscribe from marketing emails anytime

Delivery & Return Policy

1. Processing Time

Orders are typically processed within [3–5 business days] unless otherwise stated.

2. Shipping

We may ship via USPS, UPS, or FedEx at any time. Shipping rates are calculated at checkout.

  • Delivery times vary based on carrier

  • Tracking information will be provided

3. Local Pickup

Local pickup may be available. Please contact us via email or Facebook Messenger to arrange a time and location.

4. Returns & Exchanges

Due to the nature of our products, returns and exchanges are handled on a case-by-case basis. We do not guarantee returns on candles, wax melts, reed diffusers, or dog treats; however, customer satisfaction is important to us.

If you experience an issue with your order, please contact us within 48 hours of delivery with your order number and details. We will review each situation individually and work toward a fair resolution, which may include a replacement, store credit, or refund at our discretion.

5. Damaged Items

If your order arrives damaged, please contact us and include photos of the item and packaging. We will assess the situation and determine the best resolution, which may include a replacement, store credit, or refund.

6. Incorrect Orders

If you receive the wrong item, contact us and we will fix it.

7. Lost or Delayed Packages

We are not responsible for delays caused by shipping carriers, but we will help you file a claim if needed.